#1. Offer solutions, but always begin with problems.
Every time you say, “It’s not that bad,” you minimize the value of any solutions you find. Never minimize the pain and frustration of others, even when it seems small to you.
The bigger the pain, the more important the solution.
#2. Forget perfection.
Don’t talk yourself out of imperfect solutions unless you have a better ones. I’ve talked myself out of taking action only to end up doing nothing. Worse yet, I’ve let others talk me out of taking imperfect action, even though they didn’t offer anything better.
Talk yourself into, not out of, taking action.
- Will it help?
- Will it harm?
- What happens if we do nothing?
The present coagulates around you every time you talk yourself out of taking action.
#3. Learn while you take action.
Don’t talk about it unless you plan to do something about it.
Welcome those who point out problems. They aren’t the enemy. The enemy is talk without action.
#4. Focus on getting people in the right roles.
Successful leaders understand and leverage the talents, skills, and drives of team members.
Provide leadership and personality assessments. Watch what gets them jazzed.
The trouble with just getting things done is people get lost along the way.
#5. Build energizing environments.
The most important thing about us is the way we treat each other while we do the work.
Spend more time affirming than correcting. Identify simple behaviors that energize. Talk about wins, for example.
#6. Embrace forward facing contrarians.
Conformists don’t build the future, but forward facing contrarians pull you forward. Protect them from the frustrations of others, as much as possible.
#7. Results don’t define you.
The path to great results is more important than results themselves. Honor behaviors that get you there.